Receive Answers More Quickly and Easily on

Thursday, June 13 at 09:40 AM
Category: Arvest News

A new online tool is now available to help you find answers to banking questions more quickly and easily than before! The Ask Arvest feature is located on and is available 24/7 to answer common questions about our products, services and many other topics related to banking with Arvest. The goal is to improve your experience by providing quick access to helpful answers.  

What does it do? How does it work?
When you visit, you can enter a question into the Ask box at the top right of each page and click the Ask button to search for an answer. The response to the question is returned on a subsequent page, along with related responses and other suggested questions that may also be of interest. You may rate the quality of the answer and either ask another question or choose one of the other suggested questions. The response page also serves as a keyword search result page, providing links to website pages containing similar topics. Ask Arvest will not return answers to any specific questions relating to your balances or other private account data.

The Ask Arvest question and answer system was first implemented in March on Arvest’s welcome page during Arvest’s acquisition of 29 branches. The system helped answer questions posed by these new customers. During the conversion period, Ask Arvest provided more than 20,000 responses to customer inquiries. We are now adding this tool to support the entire website!

We believe this tool will quickly prove to be helpful in providing online self-service to you and improve your overall banking experience at Arvest.

Tags: Online Services
Darrin Stratton on 3/23/2014 at 8:34 AM
I just tried to login to my mobile app to pay some bills and after I entered my password it said I was locked out do to failed attempts. Is there someone after hours I can talk to to find out if my account has been hacked.
Arvest Blog Admin on 3/24/2014 at 4:06 PM
Darrin - We're sorry to hear you're having trouble logging into the mobile app. Customer Service is available at (866) 952-9523 Monday through Friday 7 a.m. to 8 p.m. and Saturdays 8 a.m. to 5 p.m. We apologize for any inconvenience.
nikohl on 7/26/2014 at 4:30 PM
How do I change my password and log in name for mt online banking?
Arvest Blog Admin on 7/28/2014 at 3:56 PM
Nikohl - To reset your password for online banking, please contact a customer service representative at (866) 952-9523, between the hours 7:00am and 8:00pm Central Standard Time, Monday through Friday and Saturday between 8:00am and 5:00pm Central Standard Time. The customer service representative will reset your password for you. You should then immediately log in to Arvest Online Banking and create a new password.
lewis mallard on 9/12/2014 at 5:04 AM
Can't get money off card when I have over draft
Arvest Blog Admin on 9/12/2014 at 1:16 PM
Lewis - Please reach out to our customer service team at (866) 952-9523, and they can help answer specific questions about your account. Thanks for giving us the opportunity to serve you.
Amanda on 2/1/2015 at 3:23 PM
How do I find my account and routing number
Arvest Blog Admin on 2/2/2015 at 3:23 PM

Amanda - Your account number is located on your monthly statement and at the bottom of your check. If you opened your account in Arkansas, Missouri or Greater Kansas City, then your routing number is 082900872. If you opened your account in Oklahoma or Caney, Kan., then your routing number is 103112976. For additional questions feel free to reach out to our Customer Service team at (866) 952-9523.

Jessica Martin on 4/19/2015 at 11:46 PM
So i used my card this morning and it worked just fine. I got to a clothing store and I accidentaly entered in the wrong pin a couple of times. When I tried entering in the correct pin it still wouldnt work I proceeded to go to an ATM and it said invalid pin doest this mean I got locked out of my account because I cannot even log into my arvest app. I know its Sunday and banks r closed I'm just freaking out and worried someone please let me know something!
Arvest Blog Admin on 4/20/2015 at 6:35 PM
Jessica - Cards can become locked due to exceeded PIN tries. Please contact Customer Service at (866) 952-9523 for information specific to your card. We appreciate the opportunity to serve you.
gayle b bauguss on 7/31/2015 at 7:03 PM
How to I use the "range: feature, i.e., I want to find how many deposits of $950.00 were made to my checking acct. from 11/01/2012 to 08/01/2015
Arvest Blog Admin on 8/4/2015 at 2:45 PM
Gayle - Customer Service would be happy to explain how our date range feature works in online banking. Feel free to reach out to them at (866) 952-9523.
Stephen on 10/25/2015 at 5:17 PM
This Arvest Blog is of no use. It should just say 'call us at (866) 952-9523 when it is convenient for Arvest to speak with you during certain office hours'.
Arvest Blog Admin on 10/26/2015 at 3:26 PM
Stephen - We're sorry to hear you're upset. We strive to make our customer service line available at convenient times (M-F 7 a.m. - 8 p.m. and Saturdays 8 a.m. - 5 p.m.) but recognize our customers' schedules vary. If you're not able to call customer service at the times listed above, then feel free to send us a secure message via online banking. We appreciate the opportunity to serve you.
david on 12/6/2015 at 11:22 PM
My card is being declined due to security issues. How can I call someone to allow for a credit purchase to go thru on a Sunday. I have to make a payment over the phone and it is declining with plenty of money in the bank.
Arvest Blog Admin on 12/8/2015 at 2:14 PM
David - Our credit card customer service can be reached at (800) 356-8085 and is open Monday - Friday 8 a.m. - 8 p.m. and Saturday 8 a.m. - 5 p.m. We apologize for the inconvenience that you weren't able to reach them on Sunday.
Brad on 1/10/2016 at 5:52 PM
How do I change my pin today just received a new card and shredded the papers
Arvest Blog Admin on 1/11/2016 at 7:37 PM
Brad - To change your PIN please visit a branch. Or, if you know your current PIN, then you can use our 24-Hour Account Information Line at (800) 601-8655. Thanks for allowing us to serve you.
Joe P. Bray on 9/30/2016 at 9:56 PM
Blog is worthless. I waited on the phone for 8 min then got hung up on. Now I go to the Ask Arvest blog, submit my question and can't find the answer. Thanks for nothing.
Arvest Blog Admin on 10/3/2016 at 9:45 PM
Hi Joe - Sorry we weren't able to address your question on the blog. We hope our email response was helpful. If you have additional questions, please search the blog or Ask Arvest. Thank you for visiting the Arvest Blog!
kenneth lester on 12/9/2016 at 3:51 PM
How do I stop a co. from taking money from my checking account for something I do not use?
Arvest Blog Admin on 12/9/2016 at 9:11 PM
Kenneth - To dispute a transaction on your checking account, please call customer service at (866) 952-9523. Thanks for allowing us to serve you.
Emily hicklin on 1/21/2018 at 3:21 PM
I couldn’t find my card at work so I put a temp hold on it but I’ve found it and there is no option to take the hold off until Sunday???!!! I can’t wait until Sunday I’ve called and tried every option
Arvest Blog Admin on 1/23/2018 at 5:24 PM
Emily - If you've already called and haven't been able to solve your problem, you can go into your local branch and they may be able to help you remove the hold, get cash, or maybe even get you a new debit card. If you didn't call our customer service department, you can do so at 866-952-9523. We hope you get the help you need!
Christian Crow on 1/25/2018 at 6:31 AM
I have recently open a new basic checking account. When I go to log into the arvest online banking for the first time, I enter my user name and password it fails. The password format says to enter AR + last 6 of ssn. I'm not sure if im missing something. I've double checked the user name, I've tried different password formats like with or without dashes for the ssn. I can not reset due to it being a new account.
Arvest Blog Admin on 1/30/2018 at 2:42 PM
Christian - Thank you for opening a new account! We're sorry you're having difficulty logging into online banking. If you're still not able to log in, please contact us at (866) 952-9523 to help get you started.

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